Terms of service

TERMS OF SERVICE

Last Updated: 23.06.2026

Welcome to CartPrime. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. ACCOUNT TERMS

By using this website, you represent that:

  • You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and current.

  • You are responsible for maintaining the confidentiality of your account information.

  • You are responsible for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

2. PRICING AND PAYMENT

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

  • Modify product prices at any time without prior notice.

  • Correct pricing errors or inaccuracies.

  • Refuse or cancel orders affected by pricing mistakes.

Accepted payment methods may include:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

Orders will be processed only after successful payment confirmation, except for Cash on Delivery orders.

3. PRODUCT DESCRIPTIONS

We strive to ensure that product descriptions, images, specifications, and pricing are accurate.

However, we do not guarantee that:

  • Product descriptions are error-free.

  • Product colors displayed on screens perfectly match actual products.

  • All information is complete or current at all times.

Minor variations in color, packaging, or appearance may occur.

4. ORDER ACCEPTANCE

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or misuse.

  • Cancel orders due to inventory shortages or pricing errors.

If payment has already been received for a canceled order, a refund will be processed through the original payment method.

5. SHIPPING AND DELIVERY

We aim to dispatch orders within the timeframes stated on our website.

Estimated delivery timelines are generally between 7-10 business days depending on the delivery location.

Please note:

  • Delivery times are estimates only.

  • Delays may occur due to weather conditions, courier issues, public holidays, or other circumstances beyond our control.

  • Customers are responsible for providing accurate shipping information.

We are not liable for delays caused by third-party shipping providers.

6. RETURNS AND REFUNDS

Our Return and Refund Policy forms part of these Terms.

Customers may request returns or replacements in accordance with our Return Policy.

Refunds, where approved, will generally be processed within 7 business days after verification.

Returns may be denied if:

  • The product has been used or damaged by the customer.

  • The return request falls outside the eligible return period.

  • Required proof of purchase is not provided.

Please refer to our Return & Refund Policy for complete details.

7. PROHIBITED USES

You may not use our website:

  • For unlawful purposes.

  • To violate any local, state, national, or international laws.

  • To submit false or misleading information.

  • To interfere with website security.

  • To distribute viruses, malware, or harmful code.

  • To engage in fraudulent transactions.

  • To infringe intellectual property rights.

  • To harass, abuse, or harm others.

Violation of these provisions may result in immediate termination of access.

8. INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos

  • Product images

  • Graphics

  • Text

  • Designs

  • Branding materials

is the property of CartPrime or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

CartPrime, its owners, employees, affiliates, suppliers, and service providers shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Data loss

arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

10. DISCLAIMER OF WARRANTIES

Products and services are provided on an "as is" and "as available" basis.

We make no guarantees regarding:

  • Continuous website availability

  • Error-free operation

  • Uninterrupted service

  • Fitness for a particular purpose

To the fullest extent permitted by law, all warranties not expressly stated are disclaimed.

11. THIRD-PARTY SERVICES

Our website may use third-party services including:

  • Payment gateways

  • Shipping providers

  • Analytics services

  • Advertising platforms

We are not responsible for the policies, actions, or services provided by third parties.

12. INDEMNIFICATION

You agree to indemnify and hold harmless CartPrime, its owners, employees, affiliates, and partners from any claims, liabilities, damages, costs, or expenses arising from:

  • Violation of these Terms

  • Misuse of the website

  • Violation of applicable laws

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [Patna, Bihar, INDIA].

14. CHANGES TO THESE TERMS

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with the revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us:

Store Name: CartPrime

Customer Support: contact@cartprime.online

We will make reasonable efforts to respond to inquiries promptly.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.