Shipping policy

SHIPPING POLICY

Last Updated: 23.06.2026

Thank you for shopping with CartPrime. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy below for information about order processing, shipping timelines, and delivery.

1. ORDER PROCESSING

All orders are processed within 7-10 days after they are placed.

Orders are processed on business days only (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email and/or SMS with tracking details.

Please note that processing times may be extended during high-demand periods, promotional sales, or holidays.

2. SHIPPING METHODS

We work with trusted courier and logistics partners to deliver your orders safely.

Available shipping options may include:

  • Standard Shipping

  • Cash on Delivery (COD)

Shipping options may vary depending on your location and product availability.

4. SHIPPING COSTS


5. ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email and/or SMS.

You can track your shipment using the tracking link provided in your shipping confirmation message.

If you have not received tracking information within [2-3 BUSINESS DAYS] of placing your order, please contact our support team.

6. DELIVERY ISSUES

If you experience any of the following issues:

  • Delayed delivery

  • Lost package

  • Damaged package

  • Incorrect item received

Please contact us within [7 DAYS] of delivery using the contact information provided below.

We will work with our courier partners to investigate and resolve the issue as quickly as possible.

7. FAILED DELIVERY ATTEMPTS

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

  • Incorrect address

  • Unavailable recipient

  • Refusal to accept the package

the shipment may be returned to us.

Additional shipping charges may apply for re-shipment of returned orders.

8. SHIPPING DELAYS

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government restrictions

  • High seasonal demand

We appreciate your patience and understanding in such situations.

9. CASH ON DELIVERY (COD)

Cash on Delivery may be available for selected locations.

We reserve the right to:

  • Limit COD availability

  • Request order verification before dispatch

  • Refuse COD service for certain locations or high-risk orders

Customers are requested to keep the exact payment amount ready at the time of delivery whenever possible.

11. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided during checkout.

12. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Store Name: CartPrime

Email Address: contact@cartprime.online

Phone Number: 9572840868

We aim to respond to all shipping-related inquiries within [1-3 BUSINESS HOURS].